MULTILEVEL ACADEMY

✍🏻 Some useful phrases for narrative essays

🔽 Setting the scene

1️⃣ There were three of us ...
2️⃣ My family had rented a cottage It was a cold winter night ...
3️⃣ I had never been to ...

🔽 Sequencing events

1️⃣ At the beginning ...
2️⃣ As soon as ...
3️⃣ First ...
4️⃣Then ...
5️⃣ Afterwards ...
6️⃣ Finally ...
7️⃣ In the end ...

🔽 Reaction to events

1️⃣ I was petrified ...
2️⃣ I was numb with fear ...
3️⃣ I was shocked ...
4️⃣ I stood there speechless ...
5️⃣ I was so embarrassed ...


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Assalomu aleykum! Boshlangan kuningiz mazmunli òtsin❤️

MULTILEVEL writing ✍️ ♥️

TASK 1
You are an international student.You have borrowed a book from local library and you have lost it on a bus.You called the bus organization but they could not find it.
Write a letter to the librarian, Explain your situation and ask what you should do.

TASK 2
Nowadays, families are not as close as in the past, People have become used to This
Explain the reasons and discuss the effects on the society.


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⭐️ Useful Expressions for Complaint Letter

✅USEFUL PHRASES GREETINGS

Dear Mr/Mrs/Ms Smith
Dear MaryINTRODUCTION/

✅ OPENING PARAGRAPH

• I am writing…
in connection with…
to complain about…
to draw your attention to…
• I have to say that I was not at all satisfied with…
• I am sorry to say that I was extremely disappointedwith…

✅ MAIN PART

(State what exactly happened)

(2-3 PARAGRAPHS)
• Althoughyou advertise “top quality”, I felt that the
product I received was well below the standard I expected.
• The goods were faulty/damaged/in poor condition.
• There seems to be an error in the invoice/a
misunderstanding.
Example paragraph:
Our order dated 16 September clearly stated that wewanted 1,000
t-shirts. However,we only received 800. Furthermore, we asked you
to print our company logo in the top left corner ofthe shirts and you
have printed it in the centre.
To make matters worse, your staff were very unhelpful when I
called. Above all, no-one took responsibility to sort out the
problem-I was simply passed from person to person. In addition,
after 30 minutes I gave up in frustration and endedthe call.

✅ REQUEST FOR ACTION

• I would like you to investigate this matter, and let me know
your decision.
• I would like a full or partial refund as soon as possible.
• Could you please arrange for me to receive a new
(radio/CD, etc) or refund my money in full?
• We must insist on an immediate replacement/full refund.
• Unless I receive the goods by the end of this week,I will
have no choice but to cancel my order.

✅ CONCLUSION/ CLOSING PARAGRAPH

• I hope that this matter can be resolved…
• I hope that you will deal with this matter promptlyas it is
causing me considerable inconvenience.
• I feel/believe that I am entitled to a replacement/refund…
• I demand a full refund/an immediate replacement/etcor I
shall be forced to take legal action/the matter further.
• I hope that I will not be forced to take further action.

✅ ENDINGS

Yours faithfully,(when the letter starts Dear Sir/Madam)
Yours sincerely, (when the letter starts Dear Mr/Mrs Jones…)



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🐈‍⬛Assalomu aleykum everyone! Wishing you a lucky day, let's start learning some morning Vocabularies 🙂

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